Warranty & Return Information
Is there a warranty for your products?
Self installed products are covered under a (1) Year Warranty (Unless other wise noted on the Product Listing) Products installed by an Authorized Lighting Trendz Dealer are covered under a lifetime warranty for manufacturer defects or failures only. The warranty does not cover items that been modified or physically damaged. Installation error ( water damage, bent or damaged wheel ring metal, physically damaged halos.) It is recommended to mount all controllers and wiring away from excessive heat. If you are unsure how to install our products, please contact us with any questions and we are happy to try and help walk you through installation or guide you to one of our professional installers/dealers in your area. Lighting Trendz does not assume responsibility for any costs incurred through installation or warranty replacements should the need for that occur. If you need to have parts replaced under warranty, please take photos of the issue or product. Fill out the warranty form in the link below and submit. Your warranty request will be processed and answered through email.
All warranties are non-transferable. Warranty terms and policies are subject to change without notice.
All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:
- Abuse: Damage beyond the limits of "normal wear and tear."
- Unauthorized Repair: Repair service performed or attempted by an unauthorized party.
- Unauthorized Dealer: Purchase of items through any unauthorized party.
How are warranty parts shipped.
Shipments of replacement parts past 30 days from the original order will be charged to the customer. Shipping with a minimum of $10.70 will be invoiced directly to the customer. If you are outside of the US, you will be required to pay only the shipping costs involved to deliver your replacement part. If you are a customer of one of our dealers, the dealer is responsible for the warranty replacement and should be contacted to handle the replacement directly. If you would like to request any other shipping method including UPS air or preferred carrier methods, you are responsible for all costs of that shipping method.
RETURNS / EXCHANGES / CANCELLATIONS
Yes! We do accept returns within the first 30 days. Products outside of 30 days from receiving your item are ineligible for a refund or exchange. We do not accept returns on custom parts (lens etching, custom or prebuilt headlights, etc.) or any items in our Closeouts section. Our standard products restocking fee is outlined below.
- Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
- Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Please be advised the original shipping cost (paid or unpaid) will also be deducted from the refundable amount. If the provided RMA number is not clearly marked on the outside of the box, it will be refused. We are not responsible for return shipping unless the return is required due to our mistake, in which case we will provide a pre-paid shipping label.
Who Pays For The Shipping On Returns?
The customer is responsible for both initial shipping cost and the return shipping cost. However, if the exchange is necessary because of our error, we will cover all shipping charges involved. Free shipping promotions are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange you may not qualify for free shipping on the new order.
Can I Cancel My Order?
The period to cancel your order is at most 1 hour from the time of submission. After that time your order has begun processing and we are unable to cancel it even by calling in. Any Special Orders including custom headlight light builds cannot be cancelled once processed, as they are started based your commitment to the purchase.
All orders that are marked shipped are also unable to cancel and will require contacting us for an RMA to return.
Where Is My Refund?
Please allow 1-3 business days for your refund to be processed. If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is posted.