RETURN / EXCHANGES / CANCELLATIONS
Yes! We do accept returns within the first 30 days. Products outside of 30 days from receiving your item are ineligible for a refund or exchange. We do not accept returns on custom parts (lens etching, custom or prebuilt headlights, etc.) or any items in our Closeouts section. Our standard products restocking fee is outlined below.
- Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
- Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Please be advised the original shipping cost (paid or unpaid) will also be deducted from the refundable amount. If the provided RMA number is not clearly marked on the outside of the box, it will be refused. We are not responsible for return shipping unless the return is required due to our mistake, in which case we will provide a pre-paid shipping label.
If you are interested to return then please contact us.
Who Pays For The Shipping On Returns?
The customer is responsible for both initial shipping cost and the return shipping cost. However, if the exchange is necessary because of our error, we will cover all shipping charges involved. Free shipping promotions are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange you may not qualify for free shipping on the new order.
Can I Cancel My Order?
The period to cancel your order is at most 1 hour from the time of submission. After that time your order has begun processing and we are unable to cancel it even by calling in. Any Special Orders including custom headlight light builds cannot be cancelled once processed, as they are started based your commitment to the purchase.
All orders that are marked shipped are also unable to cancel and will require contacting us for an RMA to return.
Where Is My Refund?
Please allow 1-3 business days for your refund to be processed. If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is posted.