Lighting Trendz: Return Policy
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Return Policy

RETURNS / EXCHANGES / CANCELLATIONS

We accept returns within 30 days of receiving your item. After 30 days, products are ineligible for a refund or exchange. We do not accept returns on custom parts (lens etching, custom or pre-built headlights, etc.) or any items in our Closeouts section. The restocking fees for our standard products are outlined below.

  • Tier 1: Perfect condition (unopened and like new): 90% refund or 100% store credit.
  • Tier 2: Reconditionable (packaging opened or damaged): 80% refund or 90% store credit.

The original shipping cost (paid or unpaid) will also be deducted from the refundable amount. If the provided RMA number is not clearly marked on the outside of the box, it will be refused. We are not responsible for return shipping unless the return is required due to our mistake, in which case we will provide a prepaid shipping label.

To request a return, please contact us.

Who Pays for Return Shipping?

The customer is responsible for both the initial shipping cost and the return shipping cost. However, if the exchange is necessary because of our error, we will cover all shipping charges involved. Free shipping promotions are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange, you may not qualify for free shipping on the new order.

Can I Cancel My Order?

You may cancel your order within one hour of placing it. After that time, your order has begun processing, and we are unable to cancel it, even by phone. Special orders, including custom headlight builds, cannot be canceled once processed, as work begins based on your commitment to the purchase.

Orders marked as shipped cannot be canceled. To request a return, please contact us for a return merchandise authorization (RMA).

Where Is My Refund?

Please allow 1–3 business days for your refund to be processed. If you haven’t received your refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is posted.