Frequently Asked Questions
- All Lighting Trendz DRLs, Halos, Strips, and Rock Light products come with a 1-year warranty unless installed by an authorized installer, which extends the warranty to our lifetime warranty! If you need assistance finding an installer press here ( Dealer Locations).
- All Lighting Trendz Pre-Built Headlights come with a lifetime warranty covering moisture that can accumulate and manufacturer/installation issues.
- LED Bulbs come with a 3-year warranty and cannot be extended.
- Any non-Lighting Trendz products follow the manufacturer warranty guidelines/process.
- Lighting Trendz is not responsible for any costs associated with any repairs or warranty work.
Can I return my order?
We do accept returns within the first 30 days if the products are unused and in new condition. Products outside of 30 days from receiving your item are ineligible for a refund or exchange. We do not accept returns on custom parts (lens etching, custom or prebuilt headlights, etc.) or any items in our Closeouts section.
Who pays shipping for returns?
Although we are happy to facilitate returns and exchanges, please note that we do not cover the cost of return shipping unless it's required due to an error on our part. If we find that the error is on our end, we will send you a prepaid return shipping label via email and cover the cost of postage to return the item to us. If the error is not on our part and the customer would like a shipping label provided by us we can offer them for purchase and can send an invoice for the label.
- You have 30 days from the original purchase date to apply for a refund.
- You have 60 days from the original purchase date to apply for an exchange for a different product.
- To avoid delays and restocking fees, returns or exchanges must be postmarked within 15 days of receiving approval for the return.
- Refunds will be credited back to the original payment source used. If the purchase was made with a gift certificate or store credit, the refund will be provided in the form of store credit.
- Shipping costs are non-refundable, and the refund amount will be adjusted accordingly.
- It may take up to 2-5 business days for the refund to reflect in your account once the return is processed.
All prebuilt items, custom parts, damaged/used items, closeouts, special ordered products.
Orders are able to be canceled only within the first hour of placing your order, after that the order has already been processed and unable to be cancelled. All custom built products are unable to be cancelled or returned.
- Coupon codes and other promotions cannot be combined.
- You can use the most advantageous offer or promotion available at the time of ordering, but you cannot combine multiple offers.
- Certain products may not be eligible for discounts using coupons/may have different discount amounts.
Where is my order?
How long does shipping take?
Where can I find installation help?
What is the difference in RGB, RGBW, and Flow Series?
- RGB stands for Red, Green, Blue and refers to a lighting system that can produce different colors by blending these three primary colors. RGB lighting offers a wide range of colors and can be controlled through a remote or mobile app. RGBW stands for Red, Green, Blue, and White and offers the same color capabilities as RGB lighting but with an additional white LED. This allows for more precise color temperature control and the ability to create pastel colors.
- Flow Series, on the other hand, is a dynamic LED lighting system that offers a range of pre-programmed lighting effects. These effects can be controlled through a mobile app and can be customized to suit your specific needs. In summary, the main differences between RGB, RGBW, and Flow Series lighting systems lie in their color capabilities and features. While RGB and RGBW offer the ability to produce a wide range of colors, Flow Series offers pre-programmed lighting effects for added convenience and customization options. The choice of which lighting system to use ultimately depends on your specific needs and preferences.
What is the difference in controllers for each product?
- The type of controller needed for each product will depend on the specific lighting system being used. Generally speaking, RGB and RGBW lighting systems are typically controlled using a remote or a mobile app. These controllers allow users to adjust the color, brightness, and saturation of the lighting system, as well as select pre-programmed lighting modes and effects.
- Flow Series lighting systems, on the other hand, typically require a WiFi or Bluetooth controller that is compatible with the specific product. These controllers allow users to access the pre-programmed lighting effects and customize them to their liking using a mobile app.
Can everything be controlled by one controller /app?
I don’t see anything for my vehicle, what can I do?
How does sponsorship work?
Does Lighting Trendz Offer Wholesale Accounts?
Car Show Application
If you would like to showcase your vehicle with Lighting Trendz, please fill out this application for a chance to be chosen! Click here to submit an application.