Frequently Asked Questions

• All Lighting Trendz DRLs, Halos, Strips, and Rock Light products come with a 1-year warranty unless installed by an authorized installer, which extends the warranty to our lifetime warranty. If you need help finding an installer, visit Dealer Locations.
• The warranty is valid only for the original purchaser and is not transferable.
• All Lighting Trendz Pre-Built Headlights come with a lifetime warranty covering moisture that can accumulate and manufacturing or installation issues.
• LED Bulbs come with a 3-year warranty and cannot be extended. The warranty is valid only for the original purchaser and is not transferable.
• Any non-Lighting Trendz products follow the manufacturer’s warranty guidelines and process.
• Lighting Trendz is not responsible for any costs associated with any repairs or warranty work.

We accept returns within 30 days after delivery if the products are unused and in new condition. After 30 days, products are ineligible for a refund or exchange. We do not accept returns on custom parts (lens etching, custom or prebuilt headlights, etc.) or any items in our Closeouts section.

Although we are happy to facilitate returns and exchanges, please note that we do not cover the cost of return shipping unless it's required due to an error on our part. If we find that the error is on our end, we will send you a prepaid return shipping label via email and cover the cost of postage to return the item to us. If the return is not due to our error and you would like us to provide a shipping label, you can purchase one from us. We will send you an invoice for the label.

• You have 30 days after delivery to request a refund.
• You have 30 days after delivery to request an exchange for a different product.
• To avoid delays and restocking fees, returns or exchanges must be postmarked within 15 days of receiving approval for the return.

• Refunds will be credited to the original payment method. If the purchase was made with a gift certificate or store credit, the refund will be provided in the form of store credit.
• Shipping costs are non-refundable, and the refund amount will be adjusted accordingly.
• It may take 2–5 business days for the refund to reflect in your account once the return is processed.

Excluded items include all pre-built items, custom parts, damaged or used items, closeouts, and special-order products.

Orders can be canceled only within one hour of being placed. After that time, processing has begun, and the order cannot be canceled. Custom-built products cannot be canceled or returned.

• Coupon codes and other promotions cannot be combined.
• You can use the most advantageous offer or promotion available at the time of ordering, but you cannot combine multiple offers.
• Some products may not be eligible for coupon discounts or may qualify for different discount amounts.

• RGB stands for Red, Green, Blue and refers to a lighting system that can produce different colors by blending these three primary colors. RGB lighting offers a wide range of colors and can be controlled through a remote or mobile app. RGBW stands for Red, Green, Blue, and White and offers the same color capabilities as RGB lighting but with an additional white LED. This allows for more precise color temperature control and the ability to create pastel colors.
• Flow Series, on the other hand, is a dynamic LED lighting system that offers a range of pre-programmed lighting effects. These effects can be controlled through a mobile app and can be customized to suit your specific needs. In summary, the main differences between RGB, RGBW, and Flow Series lighting systems lie in their color capabilities and features. While RGB and RGBW offer the ability to produce a wide range of colors, Flow Series offers pre-programmed lighting effects for added convenience and customization options.
• Find more information and examples here: LED options.

• The type of controller needed for each product will depend on the specific lighting system being used. Generally speaking, RGB and RGBW lighting systems are typically controlled using a remote or a mobile app. These controllers allow users to adjust the color, brightness, and saturation of the lighting system, as well as select pre-programmed lighting modes and effects.
• Flow Series lighting systems, on the other hand, typically require a WiFi or Bluetooth controller that is compatible with the specific product. These controllers allow users to access the pre-programmed lighting effects and customize them to their liking using a mobile app.
• Find more information about controllers here: Controller Options.

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