Shipping Policy
Does Lighting Trendz ship worldwide?
Yes, we ship worldwide! Shipping quotes will be provided during the checkout process after entering your address. Before you complete your order, the website will display shipping options. All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost. We do offer an option with UPS called I-parcel. This will calculate your country’s duties and taxes and include them in your shipping charges. We cannot change customs or commercial invoices to show a lower declared value or mark purchases as gifts.
Where does Lighting Trendz ship from?
All of our products are shipped from our warehouse in Fairfield, NJ. Please allow 1–2 business days for order processing. This may be extended during holidays and sales. Orders placed after 3 p.m. Eastern Time will typically ship the following business day. Shipping methods apply only to transit time, from departure from our warehouse to delivery to the customer. The selected shipping method (Priority, 2-Day, etc.) applies once your order is complete and all parts are available and ready to ship. It does not include order processing time.
What if my package is lost or marked as delivered, but I have not received it?
If you do not receive your package and the tracking information shows that the package has been delivered, you must notify us that you have made a claim with the shipping carrier for your order. We do offer shipping insurance on the site that will replace the product within 24 hours of a lost or damaged package claim. If you choose to opt out of shipping insurance, the process for the claim can be found below. Replacement products will not be sent until the carrier completes the request and approves the claim for a replacement product. The following timelines are set by the carrier, not Lighting Trendz. UPS typically requires up to eight business days from the time the claim is started. USPS can require from 14 to 90 business days, and this may vary depending on your country/destination. Lighting Trendz cannot guarantee that any packages will be credited by the carrier until this process is complete. Exceptions will be made for orders requesting shipping insurance at checkout in the shipping options. $100 USD in insurance coverage is included with all paid shipping. Refunds or replacement products will not be given unless the carrier approves your lost package claim.
How are warranty parts shipped?
Shipments of replacement parts past 30 days from the original order will be charged to the customer. Shipping charges, with a minimum of $10.70, will be invoiced directly to the customer. If you are outside the U.S., you will be required to pay only the shipping costs to deliver your replacement part. If you are a customer of one of our dealers, the dealer is responsible for the warranty replacement and should be contacted to handle the replacement directly. If you would like to request another shipping method, including UPS Air or a preferred carrier, you are responsible for all costs associated with that shipping method. Please contact the carrier with any questions about delivery problems. All shipping labels are generated electronically according to the address information given to us with your order. We are not liable for lost or stolen items unless the optional shipping insurance is selected at checkout.