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Refund Policy

Refund Policy

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Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, we are unable to complete a return for a refund. Store credit may be issued. Please contact us for details.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that appear to be used or modified will be subject to a restocking fee.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days of receiving your items.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@LightingTrendz.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale/closeout items cannot be refunded.

Exchanges (if applicable) 
If you need to exchange your item for a different size or product entirely, send us an email at info@LightingTrendz.com

Shipping 
To return your product, you should mail your product to: 
Lighting Trendz 
38 Philip Drive 
Fairfield, NJ 07004

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

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